Question 1

What does HouseKey do?

Accepted Answer

HouseKey helps new movers set up internet and other home services through a simple call, text, or chat process.

Question 2

Is HouseKey free?

Accepted Answer

Yes. There is no cost for customers to use HouseKey.

Question 3

How do I get the $100 move-in cash gift?

Accepted Answer

After completing a qualified internet order through HouseKey, eligible customers can receive a $100 move-in cash gift through an approved payment method.

Question 4

Can HouseKey help me compare providers?

Accepted Answer

Yes. HouseKey can help review available providers, current offers, installation options, and move-in timing.

Question 5

Can HouseKey help me get installed faster?

Accepted Answer

HouseKey helps coordinate the order process and follow up on installation, but install windows are ultimately set by the provider.

Question 6

Do I have to switch providers?

Accepted Answer

No. HouseKey only helps if you choose to place a new order at your new address.

Question 7

How much do partners earn?

Accepted Answer

Approved partners earn $100 per qualified internet order. Override bonuses are available when you recruit other partner firms.

Question 8

What do I need to get paid?

Accepted Answer

A signed partner agreement, a completed W-9, and a chosen payout method. Payouts release after order validation.

Question 9

Can I recruit other firms?

Accepted Answer

Yes. The portal supports a parent/child partner structure so you can earn override bonuses on referrals from firms you recruit.

Question 10

Do we have to be a paid partner?

Accepted Answer

No. Communities can use HouseKey as a free resident support resource or enroll as a paid referral partner.

Question 11

Do you provide marketing materials?

Accepted Answer

Yes — move-in packet inserts, welcome email snippets, QR flyers, text templates, and property-specific links.

Question 12

Can my student org or team earn?

Accepted Answer

Yes. HouseKey can create campus campaigns for student organizations, Greek life, athletic teams, booster clubs, and charity groups.

Question 13

Can roommates share one request?

Accepted Answer

Yes. Our intake form is roommate-friendly so the household decision happens in one place.

Answers for every kind of HouseKey user.

For Customers

For Referral Partners

For Apartments & Property Managers

For Students & Campus